An airline is apologizing after reports surfaced that an 82-year-old woman confined to a wheelchair missed her flight after she was reportedly taken to the wrong gate and forced to pay for a new ticket.

Norwegian Airlines has reportedly processed a refund and has launched an investigation into the incident. The passenger, who reportedly also has eyesight problems, was flying from Orlando International Airport to London when the incident allegedly occurred.

Read more: https://www.foxnews.com/travel/norwegian-airlines-apologizes-elderly-woman-wrong-gate-orlando