Nice Côte d’Azur Airport has selected the software editor Smart Flows following a tendering process to implement a solution for the real-time monitoring of passenger flows through its terminals. This innovation will help optimize the entire passenger experience and identify the risks of high passenger density in one area, in accordance with the new health protection requirements.
Nice Côte d’Azur Airport is pursuing its strategy of optimizing passenger flows to ensure the best and safest experience possible. Its terminals, which are small compared to the number of passengers they are likely to see each year, represent both an opportunity for travelers, who can quickly reach their boarding gate, and a drawback, with the risk of certain areas becoming saturated at peak times.
In order to optimize operational resources while guaranteeing a smooth experience for passengers, the airport had already carried out extensive work on its infrastructure. On Nov. 10, it chose to implement Smart Flows software, which has already been adopted by major airports across the world, such as Geneva, Hong Kong and Aéroports de Paris. It is currently being implemented, and the system will be fully operational by December.
The solution works by using anonymized Wi-Fi logs to monitor the density of passengers in the airport’s boarding areas. It then alerts the operational teams in the event of crowding at certain points where passengers tend to gather: toilets, checkpoints, boarding gates, shops, etc.
In the context of the COVID-19 crisis, which has made it a priority to limit groups of people gathering, this solution helps ensure that the various health measures already introduced within the airport are correctly applied, in addition to improving the customer experience.
“The Passenger Flow Monitoring system from Smart Flows is a highly valuable addition to our range of tools and services to further improve our passengers’ experience: a smoother journey through the terminal, even shorter waiting times and enhanced health protection. For our staff in the terminals as well as our partners, airlines or commercial operators, this innovation represents an undeniable asset to better calibrate their actions with passengers’ expectations or needs,” added Franck Goldnadel, chairman of the Board for Aéroports de la Côte d'Azur.
“We are particularly proud to have been selected by Nice Côte d’Azur Airport to deploy our Passenger Flow Monitoring solution that, while strictly respecting the GDPR, will allow the airport to improve how they welcome and serve their passengers by using detailed and quantitative knowledge of their behaviour in the airport,” explained Bruno Dreyfuss, CEO at Smart Flows.
