Oct. 16—Detroit Metropolitan Wayne County Airport is improving its customer experience by expanding the DTW Destination Pass program.

DTW now offers same-day access to the Evans and McNamara terminals to non-ticketed visitors with its new Destination Pass kiosks.

The kiosks are in the Evans and McNamara ticketing lobbies.

Before this development, those looking to use the program had to apply for the pass online the day before their visit.

Now, visitors can apply for, receive, and then use the Destination Pass in minutes.

"Adding these kiosks will make our Destination Pass program even better," said Wayne County Airport Authority CEO Chad Newton. "Now we can welcome more community members into our airport to create memorable moments — from watching planes to greeting family and friends, all while taking the stress out of the travel experience."

This is how it will work:

Visitors apply for their pass by scanning their driver's license, state ID, or passport into the kiosk.

They can also type the required information into the kiosk.

If approved, the kiosk will print out a Destination Pass. Pass holders must then report to a TSA security checkpoint.

The Evans Terminal kiosk is in the ticket lobby near the elevators on the departures level. The McNamara Terminal Kiosk is in the ticket lobby near the Westin Hotel entrance on the departures level.

DTW soft launched the kiosks program on October 3, allowing customers to use the new units along with the web-based application process for two weeks.

As of Oct. 16, the kiosks are the only way to obtain Destination Passes.

DTW launched the Destination Pass as a pilot program in 2019 so non-ticketed guests could enjoy the numerous amenities of the airport, surprise an arriving traveler, or spend extra time with a loved one who is departing.

DTW made the program permanent in 2020. The access is approved for personal use only; commercial or professional use is expressly forbidden and will result in the revocation of Destination Pass privileges.

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