The growing concern around COVID-19 has produced an atmosphere of unease and uncertainty around the globe. With many businesses suspending services and others forced to go into lockdown, WinAir will continue to preserve our commitment to our clients. With the health and well being of our team, their families, and the broader community in mind, and at the advice of our national, provincial, and regional health authorities, we have decided to enforce a fully remote work policy.
This measure is to ensure that we do everything in our power to mitigate the health and safety risks to our team. It will remain in effect until no earlier than April 6th. This new policy will not affect our global clientele’s use of WinAir or the level of service and support that we provide to these companies. For WinAir users, everything will follow standard operating procedures and will be business-as-usual.
“We want to assure our clients that during this difficult time, we are with you every step of the way,” says WinAir Managing Director, Kyle Vergeer. “Your access to, and use of WinAir, will remain the same, and should you require assistance, our team is ready to help via our regular support mechanisms. We are thinking of you and look forward to overcoming this crisis together as a united industry.”
If clients have a support item that requires assistance, they are asked to follow the standard procedure for submitting a ticket via the Incident system. If they need telephone support, our Technical Support team is available at our regular number at 1-519-691-0919.
We know that the aviation industry has been hit particularly hard by this pandemic. We are hopeful that together, as an interconnected global community, we can overcome this challenge. Thank you for your patience and understanding. Take care, be safe, and stay strong. #AviationStrong.