United CEO Scott Kirby Looks Ahead to Airline’s Next Chapter
United Airlines CEO Scott Kirby is looking well beyond the carrier’s current operation as he marks 10 years with the airline.
In a wide-ranging interview with CNBC, Kirby discusses United’s plans for continued international growth, a potential expanded presence at New York’s John F. Kennedy International Airport, the limitations airport infrastructure places on airline expansion and the role artificial intelligence could play in improving reliability and the customer experience.
For ground support professionals, the conversation offers a broader look at the forces likely to shape airline operations in the years ahead. Network growth, airport capacity and new technology all carry implications for the people, equipment and processes supporting aircraft on the ground.
Kirby also discusses airline consolidation, United’s competitive position and his long-term approach to running the carrier.
