Signum Aviation – the flight planning and operations support specialist – has appointed Kerry Borrosso-Zakula as Business Development Manager (US) to help further boost the company’s commercial footing across its North American key market and to strengthen its brand presence within the region.
The UK-headquartered ‘boutique’ flight support company, which serves business aviation operators all over the world with complete trip-planning and operations support on a 24/7 basis has rapidly grown into a renowned and trusted industry partner since its inception in 2007 and is forging ahead with its North American expansion In her new role, Kerry Borrosso-Zakula will be responsible for maximizing the sales growth of international trip support services in the US market by actively pursuing new clients and business opportunities as well as providing high quality customer service care to the loyal customer base, established over the past years.
Borrosso-Zakula, an aviation industry veteran brings with her more than 21 years of experience in sales and marketing and extensive industry and FBO knowledge, accumulated from her previous roles with leading aviation and flight support companies in the US, where she held various leadership positions.
Jonathan Gill, managing director and founder of Signum Aviation said: “North America is a key market for Signum Aviation, and we are thrilled to have a such an experienced and passionate aviation professional like Kerry join our highly qualified US team. Kerry brings to Signum Aviation a wealth of expertise and an excellent industry network to ensure that our valued clients are offered the highest standards of service no matter how demanding or complex their travel requirements may be. Our business is focused on the needs of VIP travellers who set their own schedules, and with the expansion of our team and service support, clients are assured to enjoy peace of mind when choosing our personalised and flexible service.”
Commenting on her new appointment, Kerry Borroso-Zakula said: “I am delighted to join Signum Aviation at this exciting time and look forward to contributing to Signum Aviation being the flight support company of choice within the business aviation industry.”
She further added: “Our business is all about people, trust and understanding the needs and desires of flight departments, flight crews and their passengers. This is what Signum Aviation is good at, and this is what sets the company apart from the tough competition.”
That ‘people’ are Signum Aviation’s top priority is reflected in 100% staff retention since its founding, and that most clients have been earned through ‘word-of-mouth-referrals’. Rather than investing in customer-facing systems and technologies, the company sets a clear focus on staff training and development, thus ensuring that clients who contact Signum Aviation will be attended by a professional team member who knows their operation and specific requirements.
Headquartered in the UK, Signum Aviation accommodates the requirements of its rapidly growing international client base, including Heads of State in Europe and Africa, government aircraft and a number of high net worth individuals across the globe. The company, whose service portfolio ranges from providing flight planning, handling setup, overflight and landing permits, weather briefings and runway analysis to airfield performance, flight watch services and even third-party charters has shown double digit growth since its founding ten years ago, and recently out-achieved the new ISO9001-2015 standard, one of the first aviation companies in Europe to do so. Today, Signum Aviation handles an average of 150 flights a week – over 7,500 flights per year – for a wide range of aircraft ranging from Citation Mustangs to Boeing 747s.
