LINCOLN, NEB. — myDuncan, Duncan Aviation’s exclusive web-based project management system that allows customers greater access and better control of their projects from anywhere in the world, just turned 10. Launched on September 12, 2006, myDuncan streamlined the item approval process, setting Duncan Aviation apart from other MRO service providers by offering the only online customer project portal in the industry. Over the next 10 years, we asked customers for suggestions and the system has evolved with additional features to improve the customer experience and make communication more efficient.Jose Mauro Vilela, Chief of Maintenance for a major holding company in South America, has been a Duncan Aviation customer for 9 years, using myDuncan from day one. He has witnessed and experienced all the changes first-hand and agrees myDuncan is a great tool that has improved over time. However, in the beginning, he admits he remained with the aircraft for weeks during those first inspections. Now, he is only onsite at Duncan Aviation to input the aircraft and go over the scope of the project, and then again during the final week for delivery.Because of his relationship and trust in his project manager and the rest of the Duncan Aviation team, as well as the fact that he can communicate and watch the project through myDuncan, he doesn’t feel he needs to be onsite throughout the entire inspection. “Duncan Aviation has earned our trust. We believe in the company. They know us. We know them.”Through myDuncan, Duncan Aviation customers receive email alerts, job status reports and updates from their project managers with hour and cost estimates for all phases of the project. They are kept aware of items that needed attention and approval and are able to view and comment on reports and photos. Electronic logbook entry was the latest feature added earlier this year. While inspectors are filling out logbook entries, customers can view them in real-time, broken down by airframe or engine. They are able to have back and forth conversations through myDuncan addressing any issues, not having to wait until delivery when they need to be focused on more important items. By the end of 2016, myDuncan is scheduled to release a quote review and approval feature that will allow customers to view sales quotes through myDuncan, including the option to compare quotes, see revisions, and electronically approve an agreement. Also projected for the first quarter of 2017 is a flowchart/calendar feature where customers will have a workflow schedule with the ability to watch as the aircraft progresses through milestones.myDuncan is available to all Duncan Aviation customers with aircraft onsite for airframe, avionics and engine projects. They can also manage their send-in repairs with Component Status Tracking. Nearly all customers opt in, transforming their computers and mobile devices into “virtual offices” to manage their aircraft projects whether they stay with their aircraft or not. And many travel back to their home base, able to take care of other business while keeping abreast of their project at Duncan Aviation.About Duncan AviationDuncan Aviation is an aircraft service provider supporting the aviation needs of government and business operators and other service providers. Services include major and minor airframe inspections, engine maintenance, major retrofits for cabin and cockpit systems, full paint and interior services and preowned aircraft sales and acquisitions. Duncan Aviation also has international aircraft components solutions experts available 24/7/365 at +1 402.475.4125 who can handle any aircraft system problem with immediate exchanges, rotables, loaners or avionics/instrument/accessory repairs and overhauls. Complete service facilities are located in Lincoln, Neb., and Battle Creek, Mich. Additional locations include Provo, Utah, and more than 20 other facilities strategically located throughout the United States to provide customers with local support and the quickest response to avionics, engine and airframe Aircraft On Ground (AOG) situations. For more information about any of Duncan Aviation’s services, call +1 402.475.2611 or visit www.DuncanAviation.aero.
