Expanded Total Technical Support TTS® for PrivatAir
PrivatAir and Lufthansa Technik have taken their existing partnership, which dates back over 30 years, to a new level with a much expanded Total Technical Support TTS® contract. The main elements of the wide-ranging contract are the implementation of the Technical Operations Management TOM concept with Fleet Manager and service level agreements, coupled with the new Total Base Maintenance Support TBS[TM] product. The contract also includes an innovative customer support concept under which PrivatAir's aircraft will be managed centrally by a Fleet Manager. As a result, the customer will have a single point of contact to deal with for all operational matters. This person will have an intimate knowledge of PrivatAir's needs and demands and also of its Boeing fleet, and will thus be in a position to guarantee a fully integrated and dovetailed service.
Total Base Maintenance Support TBS[TM] is the latest Total Support Service from Lufthansa Technik. As the launch customer, PrivatAir is buying the new service for five Boeing 737NG aircraft. The main features of TBS[TM] are a sweeping slot guarantee and pricing that is geared towards the customer's requirements. For example, one of PrivatAir's requirements is that all of its TBS[TM] aircraft should be overhauled in the Lufthansa Technik Group during the Christmas break.
TBS[TM] is one of a total of eight elements of the tailored TTS® contract. Another core element is the Technical Operations Management TOM product, under which the fleet is also managed by a central Fleet Manager, thus ensuring the consistent application of the principle of "one face to the customer". The agreement also reflects the different types of operation flown by different aircraft of PrivatAir's fleet: whereas the Boeing 737-700/800s are used for scheduled services, other aircraft in the PrivatAir fleet operate charter services. As a result, their maintenance management requirements are different. The wide-ranging contract also includes Engine support (Total Engine Support TES®) and auxiliary power units (APU) plus Total Component Support TCS®. In addition Lufthansa Technik will provide Maintenance Management Services for the Charter Fleet.
"Following extensive negotiations and using a creative approach, Lufthansa Technik has been able to offer PrivatAir a competitive solution with an innovative approach for better integration by a one-face-to-the-customer solution. We are very confident that this renewed partnership will streamline the services received from Lufthansa Technik and further enhance the reliability of cost effectiveness of the PrivatAir operation," said Dave Parkyn, Chief Operating Officer of PrivatAir.
Walter Heerdt, Senior Vice President Marketing & Sales at Lufthansa Technik, said: "We are extremely pleased that PrivatAir is not only demonstrating its continued trust in us by signing the TTS® contract but has also extended the contract scope. Our two companies have had a close working relationship for over 30 years. We have now taken it one step further and established a solid foundation for the future."
PrivatAir:
PrivatAir is a leading international business aviation group with its headquarters in Geneva, Switzerland and operating bases in Düsseldorf, Munich and Frankfurt (Germany), Amsterdam (The Netherlands) and Zurich (Switzerland). The company has been in operation for over 30 years and employs 400 people. PrivatAir has a turnover exceeding 100 million US Dollar and its services include private charter for VIP's, executives and leisure groups, aircraft sales & management, private airline services, ground services and training.
Lufthansa Technik:
The Lufthansa Technik Group, with roughly 30 subsidiaries and about 26,000 employees worldwide, is one of the leading manufacturer-independent providers of services for the aviation industry. In 2009, the Group's overall revenues stood at 4 billion euros. Lufthansa Technik is licensed internationally as a repair, production and development enterprise. The Group's portfolio encompasses the entire spectrum of services in the areas of maintenance, repair, overhaul, modification and conversion, engines and components.