Air Cargo World Publishes the Findings of the 2009 Air Cargo Excellence Survey

March 2, 2009

'Significant Improvements' noted for Delta Cargo , Qantas and Qatar Airways, with Washington Dulles, Stockholm , Milan and Shanghai airports jumping up the Index rankings

ROSWELL, Ga. , March 2 /PRNewswire/ -- Air Cargo World, the global news authority on air logistics and freight transport, has unveiled the findings of its fifth annual Air Cargo Excellence (ACE) Survey, which measures carriers and airports on specific criteria and ranks these to identify above or below average performance. Airlines are rated by freight forwarders on Customer Service, Performance, Value and Information Technology; airports are rated by airlines on Performance, Value, Facilities and Regulatory Operations. The full results, including index rankings by region for each of the measures evaluated, are available online at and featured in the March issue of the monthly magazine, published by UBM Aviation (

Emirates Sky Cargo has impressed freight forwarders the most, narrowly displacing Lufthansa to top the overall global Index for air carriers, followed by Singapore Airlines, KLM and Virgin Atlantic.

Airports who were rated highest by airlines and forwarders included Memphis in North America , Frankfurt in Europe and Singapore in Asia / Middle East in the one-million-or-more tonnes category. In the below half-a-million tonnes category the top scorers were Dallas Fort Worth , Cologne /Bonn and Osaka . For the smaller airports category, Washington Dulles and Stockholm both jumped to top spot in their regions, with Buenos Aires and Bahrain having the highest index ratings in South America and Asia / Middle East respectively.

Delta Cargo , Qantas and Qatar Airways were among a number of airlines whose Index ratings showed a 'significant improvement' over last year, while Shanghai makes the biggest improvement in the mega-airport group and Milan Airport jumped from 22nd place to second in its category.

Steve Prince , publisher of Air Cargo World, said, "The ACE Survey provides a benchmark for the industry with quantifiable customer feedback on key performance measurements. Carriers and airports use the results of this survey to track their own year-on-year performance through the eyes of their customers, and to measure themselves against competitors. It's heartening to see that 44 per cent of carriers reached or exceeded an 'excellent' rating this year."

For more information about Air Cargo World and the Air Cargo Excellence Survey visit or contact publisher Steve Prince at +1 770-642-9170. To subscribe to Air Cargo World, contact customer service at [email protected].

About Air Cargo World

Air Cargo World (, founded in 1942, is the air freight industry's leading global publication. Each domestic and international monthly issue, and its companion website, provides global airfreight news, analysis, features, special reports and statistics to logistics professionals, shippers, airfreight forwarders, importers, exporters and others who purchase transportation products and services in the airfreight sector. Air Cargo World has more than 16,500 subscribers receiving the North America edition and over 17,000 International edition readers throughout Europe , Asia , Latin America and the Middle East .

Air Cargo World is published by UBM Aviation (, a global data and information business for the air transport industry serving the passenger aviation, air cargo logistics, maintenance repair & overhaul (MRO) and business travel communities with flight and fleet information products, market intelligence, news and events. UBM Aviation is a division of United Business Media Limited (

About UBM (

United Business Media Limited (UBM) is a global media and marketing services company that informs markets and brings the world's buyers and sellers together at events, online, in print, and with the information they need to do business successfully. UBM serves professional and commercial communities, from IT professionals to doctors, from journalists to jewelry dealers, from farmers to pharmacists around the world. UBM employs more than 6,500 people in more than 30 countries. UBM's businesses include CMPMedica, Everything Channel, PR Newswire, RISI, TechInsights, TechWeb, Think Services, UBM Aviation and UBM Global Trade. UBM is listed on the London Stock Exchange (UBM.L) and has a market capitalization of $2.5 billion.