Orlando … ASIG® announced today that it has been awarded the contract to provide Federal Inspection Stations (FIS) Customer Service Management at Orlando International Airport (MCO). The contract was awarded by the Greater Orlando Aviation Authority (GOAA) following a competitive bid process and services commenced on February 1. MCO is one of 20 gateway airports that are part of the U.S. Customs and Border Protection’s Model Ports Initiative. This initiative is focused on improving processes for clearing and welcoming travelers into the United States.

Under the agreement with GOAA, ASIG will provide Ambassador Services representatives to assist arriving international passengers through customs and ensure the safe and efficient transit of these passengers and their luggage through various FIS facilities at the airport.

“We are very excited to have been awarded this contract by GOAA. To ensure our Ambassador Services representatives are able to deliver exemplary customer service we have employed approximately 40 new members of our team with extensive customer service experience and additional language skills to support international travelers arriving in Orlando and deliver a positive first impression,” commented Andy Reeves, ASIG Senior Vice President Operations and Sales, North America. “Providing Ambassador Services on behalf of the airport is a natural extension of our current business model which is to deliver world class comprehensive services at airports where we operate.”

ASIG employs 315 service professionals at MCO who provide a variety of aviation support services such as aircraft refueling, operation of the airport’s jet fuel facility and baggage transportation logistics to and from area hotel resorts and cruise lines for arriving passengers.