Riga Airport’s RIX Ground Handling Receives Ryanair Award for Customer Service and Punctuality

RIX Ground Handling, the ground handling provider at Riga Airport, has received Ryanair’s “Best Customer Service Team 2025” award, recognizing performance across customer service and on-time operations.

The honor marks a notable achievement for Riga Airport, with RIX Ground Handling named the only airport service provider in Eastern Europe to receive the award among 44 Ryanair airports in the region, including 13 base airports.

The Ryanair On-Time Performance Awards are based on punctuality and operational reliability metrics, which are key indicators of service quality for airlines and airports. The “Best ASP Front of House Staff” category specifically recognizes excellence in customer-facing service combined with efficient operational performance.

Ryanair’s evaluation includes factors such as the timely opening and closing of departure gates, hand baggage screening and payment processing, handling of arriving and departing baggage, preparation of flight documentation, aircraft readiness for departure, and overall turnaround time.

“This award is a testament to our team’s professionalism and dedication,” said Gints Gariņš, Director of the RIX Ground Handling Department. “We are proud that our work is recognized at an international level.”