12K Passengers Recorded on First Day of AirAsia Transfer to NAIA 2

Jul. 2—AirAsia Philippines recorded 12,656 passengers at the Ninoy Aquino International Airport (NAIA) Terminal 2 on the first day of its transfer to the terminal.

The low-cost carrier started operating its domestic flights at the terminal with bigger space and better amenities on July 1.

To mark the transfer, AirAsia Philippines CEO Ricky Isla and other airline officials attended a Mass along with Manila International Airport Authority officer in charge Bryan Co, Civil Aeronautics Board Executive Director Carmelo Arcilla and Civil Aviation Authority of the Philippines Undersecretary for Aviation Bobby Lim.

A water cannon salute was accorded to an arriving AirAsia flight Z2-351 from Tagbilaran, Bohol.

"We keep saying that this is a winning move for our guests because they deserve only the best from us. Moving to Terminal 2 will allow us to add more routes, increase frequency and utilize wide body aircraft in the near future to improve connectivity and enhance customer experience," Isla said.

He said 20 check-in counters were opened for the airline's guests entering the south wing of the terminal.

For a hassle-free, contactless and convenient check-in, self -check-in kiosks were made available beside the counters.

Preflight notifications via email and sms were sent two months ahead of the scheduled transfer to raise awareness. During the transition period, a customer help desk and a shuttle van will be positioned at NAIA Terminal 4 and Terminal 3 (for international passengers) to assist guests for a swift transfer to Terminal 2.

The carrier's On-Time Performance (OTP) during the past months is at an average of 80 to 85 percent. OTP is an airline departure or arrival which is considered to be on time or ahead of schedule, to ensure passengers reach their destinations on time.

"We even reach a high of 100 percent on some days when there are no factors causing disruptions such as weather or lightning red alerts, air traffic congestion and non-scheduled maintenance. This only proves the commitment among our Allstar employees to do it best for our guests. They may expect the same level of commitment and even more as we journey through this winning move," Isla said.

AirAsia operates more than 100 domestic flights daily.

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