Creating Lasting Airport Memories: dnata Enhances Young Travelers’ Journey

Nov. 21, 2023
With an expert team, comprehensive trainings and a specially designed lounge, dnata is working to ensure the well-being and comfort of unaccompanied minors amid a 30 percent surge in demand.

dnata continues to enhance its offering to provide a smooth and memorable experience to young travelers across their airport journey. With an expert team, comprehensive trainings and a specially designed lounge, the global air and travel services provider is setting new standards for the well-being and comfort of unaccompanied minors amid a whopping 30 percent surge in demand.

 "We take the responsibility of looking after young flyers very seriously. Our mission is to ensure a seamless and enjoyable airport experience, removing the stress from their journey and creating lasting memories in our exclusive lounge. We are proud to have earned the trust of thousands of parents with our safe and reliable services, and will continue to take initiatives to further enhance our offering," Jaffar Dawood, dnata’s senior vice president, airport operations UAE and MEA, said.

Highly-Trained Team

dnata spares no effort in the comprehensive training of its 200-strong team. Its dedicated agents are well-versed in the art of ensuring that unaccompanied minors, aged between five and 12 years old, feel safe and comfortable throughout their airport journey. This entails adeptly selecting appropriate conversation topics and providing informative guidance for a smooth and expected experience for young passengers.

Agents are meticulous in ensuring that all personal documents are correct, right from the identification of the guardian handing over or collecting the minor, to the seamless handover to the cabin crew. 

Exclusive Lounge

dnata also operates an exclusive, dedicated unaccompanied minor lounge at Dubai International’s (DXB) Terminal 1. The facility provides a safe, comfortable and entertaining space for young travellers to relax and play before their flights.

It operates round the clock and is equipped with entertainment screens and an array of toys to keep young guests occupied. The lounge staff works closely with airline colleagues to ensure unaccompanied minors are in safe hands and arrive at their gate on time.

30 Percent Surge in Demand

dnata extends its exceptional services to over 145 airline partners at Dubai’s two airports, Dubai International (DXB) and Dubai World Central (DWC). In this year alone, dnata’s highly-trained agents have assisted over 6,000 unaccompanied minors from check-in to boarding at DXB and DWC. These figures are set to soar even higher, with a staggering 30% year on year increase anticipated over 2022 numbers.