Wheelchair Passenger Says Hong Kong Airlines Prevented Her From Boarding Alone

Jan. 29, 2019
A passenger said airline staff refused to check her in as she was not able to walk and did not have a travel companion.

Airline staff refused to allow a wheelchair user to board a flight at Hong Kong International Airport because she was travelling alone, sparking calls from a lawmaker for the carrier to make its instructions clearer.

Shen Chengqing, 22, was supposed to take a Hong Kong Airlines flight to Tianjin in northeastern China at 8.40pm on Friday.

Read more: https://www.thestar.com.my/news/regional/2019/01/27/hong-kong-airlines-staff-refused-to-allow-wheelchair-user-on-flight-because-she-was-alone-and-couldn/