The company that took over Sun Country’s ground operations two months ago at Minneapolis-St. Paul International Airport didn’t — or couldn’t — hire workers fast enough, forcing the airline to send staffers from its Eagan headquarters to clean airplanes and check in passengers.
On Thursday, the airline said its contract with the company, Global Aviation Services, Inc., of Toronto, is ending, and it is resuming hiring people for the work itself, at least temporarily.
“The service level that has been provided at MSP is not up to our standard,” Jessica Wheeler, a Sun Country spokeswoman, said. “It is not the customer-service level passengers deserve from us. We are going to do whatever we can to apologize, and hope that they’ll be patient with us. We are committed to fixing it.”