Air Berlin Reassuring Customers Deterred by Delays
Air Berlin sought to reassure customers that its operations were back on track on Friday, according to a Reuters report that noted ground handling problems, delays and negative headlines have affected the German carrier.
"We promise - Air Berlin and Niki are back at cruising altitude," the carrier's chief operating officer Goetz Ahmelmann wrote in an email sent to customers on Friday. Niki is Air Berlin's unit that operates flights to mainly tourist destinations.
Air Berlin, 29 percent-owned by Abu Dhabi based Etihad, last year made a record net loss of 782 million euros, accordinng to Reuters. Its woes this year have been compounded by a switch to a new ground handling company at Berlin's Tegel airport at the end of March, which has resulted in delays and baggage problems.
Read more: http://www.reuters.com/article/air-berlin-operations-idUSL8N1JK3QQ