World Fuel Services Grows Global Trip Support Resources with Shanghai Expansion
World Fuel Services (WFS) announced April 11, the expansion of international trip support resources in Asia. Their 24/7 Shanghai office is expanding to meet the growing demand of operators traveling to and from the Asia-Pacific region. This investment in China, along with recently-added coverage in Toluca, Mexico and Johannesburg, South Africa, further reflects WFS’ global service strategy.
“These investments are part of our two step strategy to provide local resources and leading mobile self-service technology to ensure smooth international operations for our global customers,” said Jeff Briand, World Fuel Services’ Vice President, Global Operations. “Our regional offices are staffed with local experts who provide rapid resolution of any issues that may arise with our customers’ operations around the globe. They also provide early visibility to changes in regional rules and events.”
In addition to the Shanghai, Johannesburg, and Toluca regional trip support offices, World Fuel Services operates local offices in Calgary, Geneva, Singapore and São Paulo. All offices are staffed with local experts who have a great understanding of the uniqueness of their local market and are fluent in local languages, allowing for their ability to directly mitigate problems and anticipate and react to regulatory changes.
Each office is seamlessly connected with World Fuel | Colt Trip Support’s flight operation platform and is supported by the 24/7 global operations team in Houston to guarantee consistent and high-quality service. Customers benefit from open-access to the company’s database through World Fuel | Colt Trip Support technologies which allows operators to have the same visibility into the trip information as the WFS Operations Team uses to support them. This exclusive feature gives customers self-service functionality when they want it with full service support when they need it.