Take Your Customer Service Experiences to New Heights
Your Customer Service Representatives (CSRs) are the face of your operation, the NATA Certified CSR Program advances your team’s customer service skills and gives your business an advantage over the competition. Over the last two decades, NATA has led the industry with its popular Safety 1stLine Service Training curriculum. Just as FBOs have committed to safeguarding their ramps, they recognize that customer service is crucial to long-term success. The NATA Certified CSR program is designed to provide your CSR team with key skills required to take your customer service experiences to new heights.Presented by NATA and the Aviation Business Strategies Group on September 27th and 28th in Long Beach, California, this new certification program starts with an online fundamentals module followed by a robust two-day workshop, where attendees engage in an interactive learning experience.
Using real life scenarios, program participants will:
- Understand what it takes to create an internal culture that embraces a customer service attitude
- Hone their interpersonal skills through interactive communication, teamwork and leadership activities
- Discover how every employee-client interaction impacts the customer service experience
- Learn what customers want, how to deal with conflict through problem-solving
At the program’s conclusion, participants receive the designation NATA Certified CSR. Review the full agenda here and feel free to contact us to register or for more information.