YXE Saskatoon Airport (YXE) is pleased to announce that it has been awarded the Airport Council International (ACI)’s Airport Service Quality (ASQ) award for the Best Airport in North America under 2 Million Passengers in 2023.
The ACI Airport Service Quality (ASQ) programme stands out as the preeminent airport customer experience measurement and benchmarking program globally, distinguished by its unwavering commitment to a rigorous and scientific methodology. Unlike other programs in the aviation industry, ASQ's approach is anchored in live research conducted through surveys administered directly to travellers at the airport, capturing their satisfaction levels on the very day of travel.
The ASQ Surveys cover over 30 performance indicators across key elements of the passenger’s airport experience, giving the most complete picture of the passenger experience journey. This distinctive methodology is renowned for its robustness, enabling meaningful statistical inference and providing unparalleled insights into the passenger experience.
“YXE Saskatoon Airport is committed to service quality,” says Stephen Maybury, President and CEO of Saskatoon Airport Authority. “Together with our airport partners, we strive to continuously improve our guest experience to fulfill our vision to be the most valued airport experience in Canada.”
“The Airport Service Quality (ASQ) Awards is a unique achievement of airport customer experience excellence as selected by passengers themselves,” says Luis Felipe de Oliveira, Director General, ACI World. “Congratulations to YXE Saskatoon Airport for embracing this distinction and showcasing what sets you apart."
