New Data From AirVote About 2021-22 Passenger Satisfaction Trends at USA Airports

Aug. 22, 2022

AirVote released new data about passenger satisfaction trends at US airports.  The trends are based on thousands of anonymous passenger responses across USA airports that use AirVote to measure real-time passenger feedback at various airport locations.

 AirVote Index (0-100) is a relative contribution of green/yellow/red responses.

We asked Angelique Denneman, AirVote’s head of customer success, to comment on these numbers.

“Most trends are somewhat expected”, said Angelique – “but some had us scratch our heads.  For example, the feedback on restroom conditions at baggage claim turns out to be one of the highest among all areas.  Maybe because the facilities there are not used as much and hold well between regular services?  We were not surprised to see a low index score for vending equipment: AirVote there is used mostly for issue reporting.  Critical feedback signals airport teams about problem areas they can take to their vending partner.”

Over seventy percent of non-green feedback contains additional information about an issue, such as a long wait, hygiene, or lack of supplies.

AirVote will be presenting its airport solutions at the upcoming 2022 ACI-NA Annual Conference in Minneapolis in September (booth#:1326)