LAX is launching a robotic ambassador for its online food and beverage ordering service, www.LAXOrderNow.com.
In partnership with Unibail-Rodamco-Westfield (URW), the LAX Order Now delivery service will begin using help, in a pilot program, from a two-wheeled, semi-autonomous robot helper the airport has affectionately named NomNom.
NomNom is a cargo robot that will carry up to 40 pounds of food at a time as it follows behind delivery staff from AtYourGate, which delivers food ordered via LAX Order Now. The robot can move at speeds up to 6 mph and uses a series of cameras and sensors to recognize and follow its handler throughout the airport.
The robot is another way LAX is tapping into new technology and innovations to support the overall passenger experience.
LAX Order Now offers contactless order pickup from LAX restaurants, with optional delivery available directly to the gate areas in select terminals. Guests can scan QR codes throughout the terminals or visit LAXOrderNow.com to browse menus, place an order and pay.
When checking out, guests in eligible terminals who want delivery will select that option at checkout for an additional small delivery fee. Guests will be notified on their mobile device when orders are on their way and when they arrive in the designated gate area, and each participating restaurant will provide an estimated delivery time to help ensure food arrives prior to departing.
AtYourGate delivery team members, and NomNom, wear branding to be identified easily and connect quickly with guests who place orders.