Cambodia’s International Airports Move to Amadeus Cloud Platform to Meet the Needs of Travelers

April 28, 2021

In the current climate, airports must have the agility to scale to meet demand yet also be able to easily scale back operations if required. To achieve this, Cambodia Airports, an affiliate of VINCI Airports and the developer and operator of the Kingdom’s 3 international airports, chose Amadeus Flow, Amadeus’ fully integrated cloud platform for airport passenger services, to rapidly deploy new passenger handling capacity via the internet as needed.

With the new approach, Cambodia Airports can also temporarily reallocate resources not in use. One example would be by redistributing airline services between terminals, because its check-in desks and gates will no longer be tied to legacy fixed networks at specific points in the terminal. With Amadeus Flow, Cambodia Airports will harness the cloud to deliver passenger services from any location it chooses.

Amadeus Flow’s open architecture is future-ready, laying the foundation to deploy innovations more easily, such as biometrics, contactless and self-service technologies as required. All of which can help to meet passenger demands for safer and more hygienic travel, whilst delivering an excellent passenger experience.

Hervé Bonin, general manager, Phnom Penh Int’l Airport, comments: “Passengers expect a smooth experience, and moving to the cloud with Amadeus means we can deliver that now and into the future. Sharing our long-term vision, Amadeus is the right partner to take care of this complexity behind the scenes so we can easily deploy new innovations that place our customers, passengers and airlines, at the very heart of our airport model. Combining this leading technology with recent key investments in facilities upgrades, our platforms are well prepared to welcome the next growth stage.”

Sarah Samuel, head of airport IT, APAC, Amadeus, adds: “Airports are at a crossroads when it comes to investment in technology to meet the needs of travelers: should they embrace cloud computing or continue to do things how they’ve always been done? At Amadeus, we believe the airport industry has reached a tipping point, with the pandemic significantly accelerating the move to the cloud. This provides a number of opportunities for airports as we apply new innovations like biometrics to rebuild a better industry. We are delighted to partner with Cambodia Airports and look forward to working closely to realize their strategic vision and to address new challenges and opportunities over the long term.”

Cambodia Airports is the largest airport group in Cambodia, with its three major hubs in Phnom Penh, in Siem Reap, and in Sihanoukville. As a developing nation, tourism is a key industry for Cambodia, contributing more than $4 billion to the economy in 2019.

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