2018 was a year of growth and transformation at Skyxe Saskatoon Airport. Passenger demand was steady throughout most of the year with 10 months of consecutive growth that yielded a year-end total of 1,518,980 passengers, representing a 3.8 percent increase over 2017 and our highest passenger traffic ever.
Skyxe strives to ensure that our guests depart on time, within 15 minutes of schedule, for their destination. Through focus and dedication from our staff and airport partners, we ranked no. 2 in Canada for on-time performance in 2018.
With over 2 million passenger aircraft seats in 2018, air service continues to be of the utmost importance to Skyxe as we continue to focus on our one-stop strategy that provide our guests with access to 245 destinations from Saskatoon. Expanding our 23 direct routes in 2018, WestJet launched new weekly winter service from Saskatoon to Orlando in December, and our most popular, and most served destinations for 2018 were Calgary, Toronto and Edmonton.
Guest satisfaction, passenger experience and service quality remained a strategic priority in 2018, and was measured by our participation in the Airports Council International Airport Service Quality (ASQ) program. Skyxe ranked #3 in airports in Canada for overall satisfaction, and #1 in Canada in the categories of Ambiance and Overall Satisfaction Business.
“Focusing on our vision to be Canada’s most valued airport experience, Skyxe continues to enhance its facilities and operations with projects aligned with our 2040 Airport Master Plan,” says Stephen Maybury, President and CEO of Skyxe Saskatoon Airport. In 2018 we completed a major curbside renovation that now provides an expanded area for public and commercial requirements. Our parking products were enhanced with new technology and expanded to offer a variety of options for our diverse community’s needs including, jetSet (economy), StandardXE (long-term), ExpressXE (short-term), and ValetXE (valet and concierge). Additionally, Saskatoon Airport is proud to welcome the 17th Maple Leaf Air Canada Lounge to its post-security waiting area, as well as our newest restaurant, Urban Acre, and newest concession, LB Distillers, which both opened in late 2018 to enhance our guests’ dining and