Minneapolis-St. Paul International Airport was named one of North America’s best airports by an air travel trade group for the sixth time in seven years.
Airports Council International gave MSP and Detroit Metropolitan Airport its 2022 Airport Service Quality award for North American airports that serve between 25 million and 40 million passengers annually, according to the organization’s website.
ACI bases its ASQ awards on thousands of passenger surveys that track 30 aspects of a traveler’s airport experience, including check-in, security screening, cleanliness and staffing, the organization says.
Brian Ryks, CEO of the Metropolitan Airports Commission, which operates MSP, said in a news release that the airport’s staff is committed to “creating an excellent customer service culture at every touchpoint of a passenger’s journey through MSP.”
“For MSP to be recognized by our travelers as one of the best in the world year after year is a testament to our focus on providing exceptional airport experiences so Minnesota thrives,” Ryks said in the news release.
MSP is the 16th busiest airport in North America by passenger volume, serving 31.2 million travelers in 2022, an increase of 24 percent from the year before, the MAC’s news release said.
©2023 MediaNews Group, Inc. Visit at twincities.com. Distributed by Tribune Content Agency, LLC.
