Fort Lauderdale-Hollywood International Airport (FLL) is among a growing list of U.S. airports offering complimentary access to a visual interpreting service for the blind or sight-impaired. When traveling through or visiting FLL, blind or low-vision individuals can take advantage of the Aira service to help create a more independent and accessible airport experience.
Through the free Aira mobile app, live trained agents provide real-time instructions and information to visually impaired travelers. The app connects to the user's cellphone camera, which streams video to an agent's computer dashboard to assist through reading and explaining to help the traveler navigate the airport efficiently, according to Aira. The agent also receives access to GPS, Google Maps, and ride-share services. With Aira, a traveler can adapt to changes quickly, such as a flight delay or gate change. The program also enhances wait time, allowing agents to direct users to available seating, specific amenities, and dining options, according to the company. Travelers can also receive assistance interpreting menus without relying on airport staff.
"Airports are fast-paced environments that can be challenging to navigate for many people and even more so for those who are blind or have low vision. Therefore, it is important for us to make assistance easily available to guests with disabilities to help enhance their travel experience through FLL," said Mark Gale, CEO/Director of Aviation. "We are very excited to be among the U.S. airports offering free access to Aira's service."
To date, dozens of passengers have tapped into the free access to Aira while visiting FLL. Since its initial launch in 2017, Aira has been deployed at over 50 U.S. airports.
