CLT passengers who are blind or have low vision now have free access to the visual interpreting service Aira, which acts as an assistant to help navigate the terminal and answer questions. With the Aira app, passengers can connect with a live Aira agent who will visually interpret their surroundings via the user’s smartphone camera. While at CLT, travelers will have free, unlimited access to the service.
“Charlotte Douglas strives to meet the needs of all travelers,” said CLT’s CEO Haley Gentry. “We believe this technology will make flying easier and provide an enhanced travel experience for passengers who are blind or have low vision.”
Several other airports also partner with Aira including, Dallas Love Field Airport, John F. Kennedy International Airport, Los Angeles International Airport, Orlando International Airport, Minneapolis-St. Paul International Airport and Seattle-Tacoma International Airport.