Parker Technology has partnered with Regina International Airport (YQR) and Platinum Parking Canada, the Airport’s selected parking operator, to provide customer support in their parking facilities. With Parker Technology’s customer service solution, travelers can quickly reach a customer service representative if they experience problems when entering, exiting, or paying for parking.
"Delivering an exceptional customer experience is our top priority at YQR. Parker Technology gives us the peace-of-mind knowing that all customers will be receiving prompt, quality service, no matter the time of day." said Justin Reves, Manager, Customer Experience and Marketing, Regina Airport Authority.
The Airport is using Parker Technology’s support, in which their customer service team is quickly and efficiently answering all service calls.
Additionally, for this project the Airport is utilizing Parker Technology’s API integration with TIBA. This allows customer service representatives to seamlessly troubleshoot misread tickets and calculate and push appropriate fees to the devices, thereby increasing revenue collection and getting motorists on their way.
“We’re delighted that Regina International Airport has partnered with us to deliver a better customer experience to their parking customers,” said Brian Wolff, President & CEO of Parker Technology. “We know that time is money, and that is never more important than at an airport when someone is trying to catch a flight or get home to loved ones.”
With Parker Technology’s cloud-based software platform, all call interactions are intuitively tracked in a dashboard, where the Airport’s parking team and Platinum’s team can review call recordings, see data around how many calls they are receiving, why guests are calling for help and how they are being resolved. All this insight can be used to enhance the customer experience and make any necessary adjustments in the parking operation’s day-to-day efficiencies.