The Metropolitan Washington Airports Authority, along with MarketPlace Development, the concessions program manager at Washington Dulles International Airport and Ronald Reagan Washington National Airport, are proud to announce their Customer Service Excellence Award winners for 2019.
“Their dedication to providing the best service to travelers and customers alike is essential to our mission of delivering a world class travel experience for every passenger who visits the Washington airports.” said Paul McGinn, president of Marketplace Development. “Their dedication to providing the best service to travelers and customers alike has helped us define our mission and truly sets us apart in such a competitive industry.”
Awards were presented to Dulles International and Reagan National Airport retailers, quick-service food operators, and restaurateurs at the sixth annual, year-end merchant meeting held at Udvar-Hazy Smithsonian National Air and Space Museum in Chantilly, VA, on Nov. 14, 2019.
“Year after year, the role of customer service continues to play a more important role in business operations,” said Deven Judd, Metropolitan Washington Airports Authority, director of customer & concessions development “We are thrilled to be honoring our concessionaires, as they are leading by example and making real progress on improving the overall passenger experience.”
