Interactive Mobility, provider of entertainment passenger solutions to transport operators, has launched “Shop-to-me,” a food delivery service at Paris Aéroport-Charles de Gaulle. Developed in partnership with fast food chain EXKI, this unique service enables passengers to get meals, snacks and drinks directly delivered to their boarding gate.
Food is an integral part of passenger experience. Yet, onboard food service is increasingly limited, or non-existent. A food delivery service enables airports to improve passenger experience, retailers and fast food chains to increase their reach, while passengers benefit from new high-quality services.
Interactive Mobility’s delivery service, “Shop-to-me”, enables Paris Aéroport passengers to order their meals directly from iPads available in Terminal 2F business lounge. Passengers can relax while waiting for the delivery that will wait for them at the gate where they will pay.
Combining efficiency and customer satisfaction, Shop-to-me has been designed to meet passengers’ time requirements while contributing to their comfort. Paris Aéroport can leverage the digital service to transform the shopping experience in airports and personalise passengers’ journey.
The application’s user interface has been completely personalized to respond to EXKI requirements and users can easily choose amongst a large range of products (breakfast, meals, snacks…), enabling Paris Aéroport to provide new innovative services. Results are already visible with the application contributing to an increase of 10% in EXKI daily sales.
Tanguy Morel, CEO of Interactive Mobility, comments: “Airports offer always more comfort and services. An on-demand delivery service such as Shop-to-me is a good example of how easy and efficient solutions can enable to considerably improve airport retailers’ sales.”