The Digital Gap: Why Airports Must Transform Now

AI, Automation & IT Investment: What the Data Tells Us About the Future of Airport Operations
July 27, 2025

Airports face mounting pressure to handle rising passenger volumes, labor shortages, and evolving traveler expectations—but is the industry ready for digital transformation? In this Big Picture segment, we unpack the latest findings from Roland Berger’s global survey of airport leaders. Learn why AI, automation, and biometrics are considered essential to the future of airport operations—and where the biggest gaps still exist.

Topics covered:
• AI readiness in airports
• Investment trends in airport IT
• The role of automation and biometrics
• Challenges for Tier 1 and Tier 2 airports
• What’s next for digital transformation in aviation

About the Author

Joe Petrie

Editor & Chief

Joe Petrie is the Editorial Director for the Endeavor Aviation Group.

Joe has spent the past 20 years writing about the most cutting-edge topics related to transportation and policy in a variety of sectors with an emphasis on transportation issues for the past 15 years.

Contact: Joe Petrie

Editor & Chief | Airport Business

[email protected]

+1-920-568-8399

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