ANA Holdings Inc. will continue its efforts to combat the spread of COVID-19 by implementing additional measures in accordance to the company’s approach detailed below.
While ANA Group has already been taking appropriate precautions to fight the spread of the virus and make aircrafts safe, ANA Group will continue to elevate their efforts by implementing various fundamental standards and safety precautions.
“We want to reassure our customers and employees that ANA is taking every precaution to provide a clean, safe and comfortable travel experience,” said Yuji Hirako, President and CEO of ANA. “As new industry, government or airport specific cleaning and sanitization policies are considered, we will continue to evaluate implementing them.”
ANA Group’s Standards and Approach:
1. Maintain a clean environment at airports, in aircraft cabins, lounges and all locations
2. ANA Group employees will wear a facial covering at every touch point with customers
3. All aircraft operated by ANA Group will be disinfected on a regular and frequent basis. Aircraft used for International flights will be sanitized after every flight, and daily at night on aircraft flown domestically.
4. All aircrafts used by ANA will have clean air through ventilation systems:
① Clean air through adequate ventilation
The aircraft absorbs a large amount of clean air from the sky, which allows for the cabin’s entire air to be replaced in approximately three minutes.
② Aircraft equipped with a high-performance filter*
The cabin air is filtered and circulated through a high-performance filter, ensuring high-quality, clean air.
*The same filter is used in the air conditioning system of the operating rooms of hospitals as well.
③ Constant air circulation
The cabin air is constantly flowing, from the ceiling to the floor. The air in the cabin does not stay stagnant.
In an enhanced effort to prevent the further spread of COVID-19, ANA is asking its passengers for their cooperation and adherence to the social distancing and facial covering protocols. ANA is asking its passengers to wear a face covering at the airport and onboard the aircraft to alleviate others’ concerns. Passengers who do not wear a facial covering may be refused to board. ANA asks for cooperation in its efforts to prevent the spread of infection.
*: Exceptions will be made for infants and those who are physically unable to wear masks.
*: For customers who registered their email address in advance, we will inform them of the self-condition checks by measuring temperature, wearing a mask, and recommend online check-in, check baggage.
