Sunwing Passengers Furious After Hours on Toronto Airport Apron

April 19, 2018
The delays far exceed the maximum limits provided under Sunwing’s tariff, which says passengers shouldn’t be delayed while aboard a plane on the ground for more than 90 minutes.

It happened Saturday and again last Sunday: Sunwing Airlines passengers arriving or departing Toronto’s Pearson Airport were stuck for hours on the ground, held like prisoners on the plane for up to six hours.

“We are extremely apologetic for the inconvenience caused to our customers,” a Sunwing media spokesperson told Global News on Monday.

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