RUAG Australia Successfully Completes Third CDIC SCIP Cycle Business and Operational Excellence Assessment

Aug. 10, 2021

SCIP is a Continuous Improvement program established to improve companies’ performance and competitiveness in the Defence industry. As part of SCIP Cycle 3, the RUAG Senior Leadership team participated in over 6 months of diagnostic assessments and workshops to engage employees, benchmark performance, establish continuous improvement strategies and identify areas of improvement. 

RUAG Australia’s overall business excellence score improved by 22% and their operational excellence score improved by 46% compared to the previous SCIP Cycle 2 results. The Key Performance Indicators (KPIs) for the Business Excellence Assessment were leadership, strategy, people, partnerships & resources, processes, products & services, customer results, people results, society results and key results. The KPIs for the Operational Excellence Assessment were management commitment and shop floor results.

The exemplary performance has provided RUAG with the opportunity to apply for CDIC grant funding to invest in the next stage of business growth. “These outstanding results demonstrate our dedication to continuous improvement, creating customer value, corporate social responsibility and our structured project management approach to solve complex problems,” says Terry Miles, General Manager of RUAG Australia.