Czech Airlines Technics (CSAT) has introduced a new E-Commerce portal, for aircraft consumables. The company entered this market segment in 2018 and decided to launch this portal for its customers to provide them with the option of ordering items from CSAT stock even more easily. In addition, they can benefit from online prices and stock availability, flexibility of order placement and a complete overview of products. During MRO Europe in London, the biggest aircraft maintenance event, the company also announced the launch of an AOG Desk.
“Despite the market in this segment being highly competitive, we have seen for over one year that thanks to our years of experience and broad supplier network, including all major original equipment manufacturers, our customers are interested in our product. Our team has received very positive feedback and we have decided to launch new tools for our customers. We have introduced a new E-Commerce portal, to support this segment. We also plan to launch an AOG support, available 24/7, very soon. This segment will grow very quickly in the coming years, so we plan to focus more on the promotion of Czech Airlines Technics as an important supplier of spare parts,” Petr Dobersky, member of the board of directors of Czech Airlines Technics, said.
Using the new E-Commerce portal, CSAT will provide its customers with online access to its inventory of over 25 thousand consumable items to the value of $15 million USD. The inventory was originally procured to support other divisions of the company, primarily Base Maintenance. Thus, the team has parts available for instant repairs of 95% of Service Level requests. The E-Commerce portal displays in real-time items for sale alongside their purchase conditions. In addition to the price quoted, the customers are also offered the option of selecting how to collect the ordered goods. In urgent AOG requests, where a quick response is needed to minimise time of aircraft on ground, the shipment for EU customers will be dispatched within an hour, non-EU customers within about three hours. In other cases, different delivery options will be offered to suit the customers’ needs. The portal also supports various shipping options for each consignment, allowing the customer to specify multiple addresses if needed. “We focused primarily on a simple and intuitive portal user experience and believe that its users will be satisfied with this approach. We also expect to see a significant time-saving benefit of the ordering process,” Dobersky added.