August 13, 2020 – Creedmoor, North Carolina - Twin Commander Aircraft, providing factory support for the full line of piston and turbine-powered Twin Commander models, continues to improve on its record of outstanding support for owners and operators. With new availability of parts that previously were difficult to source or had become prohibitively expensive, the company has reaffirmed its commitment to the long history of the brand and the worldwide fleet.
As a result of a recently expanded staff, including Technical Service Engineering Manager Andrew Wilson and Librarian Pam Moore, the company has been able to address some long-term items of interest to owners. Among the projects currently in the works is a replacement for the cabin pressure indicator. Unavailable from the original equipment provider for many years, the new indicator is manufactured to original specifications, and will install as a minor alteration. Parts that will form a Custom Kit should be in stock in the next few months.
In addition, owners can soon expect to find the oxygen gauge in stock. Previously unavailable because the supplier no longer supported the system components, Twin Commander Aircraft was able to secure support for the manufacture of new parts at a reasonable cost. When supporting legacy products, cost is nearly as important as availability, and Twin Commander Aircraft works tirelessly to mitigate any cost increases being passed on to owners.
An unexpected transition in the sourcing of the start switch and environmental cabin cooling switch would have resulted in a large cost increase to owners. But work behind the scenes at Twin Commander ensured significantly more favorable pricing, and more price stability in the future. Working on some of these challenging cases has been made possible by the longtime contributions of Pam Brown in purchasing and Alan Wright in engineering, as well as the addition of Wilson and Moore. It has been at the center of their early efforts with the company. “I love offering value to an owner or a Factory Authorized Service Center with these projects,” Wilson said.
Twin Commander Business Unit Director Brian Harbaugh said that Twin Commander Aircraft is completely dedicated to supporting the aircraft. “I’m proud of the work we’re doing to help owners and operators, and to help our Factory Authorized Service Centers better support their customers,” he said. “We are pushing forward to make sure the legacy fleet of Twin Commanders stays active and brings joy to their owners for many years to come. With the addition of new staff, we will have the resources necessary to work hard on legacy obsolesce far into the future.”
