Pratt & Whitney Canada's New Memphis Parts Distribution Centre Improves Service Levels for North American Engine Operators

    Oct. 19, 2010
    The Memphis Parts Distribution Centre will allow for P&WC customers to place parts orders until midnight EST for normal "next day" FedEx delivery, compared with the current 5 p.m. EST cut off time in the Muskegon, MI, location.

    ATLANTA, GEORGIA -- (Marketwire - Oct. 19, 2010) - NBAA - Pratt & Whitney Canada (P&WC) is offering improved AOG (aircraft on ground) turn times, optimized shipping costs and increased service levels for its North American customers with the relocation of a warehouse for new spare parts and line replaceable units (LRU) from Muskegon, Mich. to Memphis, Tenn. Raffaele Virgili, Vice President, Customer Service, made the announcement at a media briefing held during the National Business Aviation Association's 63rd annual meeting and convention (NBAA) in Atlanta, Georgia. P&WC is a United Technologies Corp. company (NYSE:UTX).

    The Memphis Parts Distribution Centre, which opened in September, is operated by a leading logistics provider and will allow for P&WC customers to place parts orders until midnight EST for normal "next day" FedEx delivery, compared with the current 5 p.m. EST cut off time in the Muskegon location.

    The new spare parts and LRU inventory at the Memphis Parts Distribution Centre primarily supports AOG requirements and line maintenance level orders for "over-the-counter" customers. Pratt & Whitney Component Solutions, located in Muskegon, will continue to stock material required to support repair and overhaul level activity and DPHM (Diagnostics, Prognostics and Health Management) customers. P&WC customers will continue to order all parts from Pratt & Whitney Component Solutions customer support representatives by dialing 1-800-872-1792 (in North America) or 231-799-6650 or online through the P&WC customer portal.