UK-based aviation market research institute Skytrax said it has honored Frankfurt Airport with its "2013 World's Most Improved Airport" award in recognition of FRA's increased service quality.
Operators of Germany's biggest hub said that the award underpins the success of its "Great to have you here!" service programme. Lima, Peru's Jorge Chavez International Airport, which, like Frankfurt, is also owned and managed by Fraport AG has also won accolades from Skytrax: the "2013 Best Airport in South America" award for the sixth time and fifth consecutive year, as well as the "2013 Best Airport Staff Service in South America" award for the third time. Each year, Skytrax asks more than twelve million passengers from around 160 countries to comment on service standards of almost 400 airports around the world. On the basis of the survey's results, the most important international hubs are evaluated and presented with the prestigious World Airport Awards, which also cover categories other than service quality. FRA's "Great to have you here!" service programme's initiatives include "fast lanes" at control points in the terminal help travelers with short connection times and the Frankfurt Airport App for smart phones in German, English and Chinese. Find out more at www.fraport.com.
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