Roger Durgin carries blocks of wood with luggage tags to test the in-line baggage system at the new Terminal D.
Charles Metters, who's usually an office manager at Dallas/Fort Worth Airport, has a new role.
Metters, along with other airport employees and volunteers, has been posing as a test passenger for the future Terminal D, set to open the first week of July.
Script in hand, Metters tries to follow the directions: Enter Terminal D going to Gate 5, then leave Gate 5 going to the Skybridge ...
"I feel like Captain Kirk -- going where no man has gone before," he says, trying to find his way around the still-under-construction concourse.
Call it an enormous example of tire-kicking. As part of the "transition program," the pretend passengers are making sure all of Terminal D's parts work properly.
(Metters helped the Carter Burgess firm check terminal signs for accuracy. Others are testing baggage systems, elevators -- and every other system.)
"Our goal is to have an excellent customer service on opening day that is seamless -- with no surprises," said Rusty Hodapp, managing director of the transition effort.
