WASHINGTON – Airlines improved the luggage handling and canceled fewer flights in April, and passengers filed fewer complaints, the Transportation Department announced Monday.
The dozen airlines that report about their baggage handling to the department had 2.39 reports of mishandled bags for every 1,000 passengers in April, according to the Bureau of Transportation Statistics. That rate is down from 2.59 in March and 2.54 the same month a year earlier, according to the bureau.
Consumers filed 1,169 complaints with the department about airline service, according to the bureau’s monthly Air Travel Consumer Report. That figure is down nearly 39 percent from the 1,908 filed the same month a year earlier.