Every day, more than 100,000 flights transport over 10 million passengers across a global air transportation network comprising 1,400 scheduled airlines, 26,000 aircraft in service and 3,900 airports.
And of this, there is a sizable number of passengers who are People with Disabilities (PWDs). These passengers have long been complaining about lost or damaged wheelchairs, struggles with access on airplanes and in airports, and poor customer service. And not to mention, lack of trained airport and airline crews and baggage handlers.
Now the aviation industry is increasingly recognising the need for accommodating people with disabilities in airports and into airlines.
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