Staff Struggle to Meet Chennai Wheelchair Requests

Oct. 30, 2017
Airlines are bogged down by wheelchair requests at the Chennai airport by passengers who can walk, with many senior citizens booked on international flights preferring to use the facility to avoid queues at check-in, customs and immigration.

Airlines are bogged down by wheelchair requests at the Chennai airport by passengers who can walk, with many senior citizens booked on international flights preferring to use the facility to avoid queues at check-in, customs and immigration. Most of these passengers travel on routes where they have to get down and change planes at transit hubs like Dubai, Singapore, Frankfurt or London.

This keeps the ground handling staff busy during peak hours and sometimes delays wheelchairs for genuine disabled passengers who have to wait for long hours outside the terminal. However, airlines are helpless because there are no rules to filter wheelchair requests. Departing passengers can book wheelchairs online or approach the airline staff at the international terminal. The airport authorities have kept telephones at a booth outside the terminal for passengers to summon airline staff.

Read more: https://timesofindia.indiatimes.com/city/chennai/airlines-cant-meet-rise-in-wheelchair-requests/articleshow/61252799.cms