Take Your FBO Customer Service Skills to New Heights
Oct. 25, 2018
Related To:
We hope you can join us next month for NATA's Certified Customer Service Representative (CCSR) Program at Banyan Air Services in Fort Lauderdale, FL. On November 13-14, you or your customer service staff will learn how to set the tone for positive FBO customer service experiences and build a foundation for successful customer interactions—turning marginal customer transactions into fulfilled client transformations. This popular workshop sold out twice last year and is led by industry experts John Enticknap and Ron Jackson, who have decades of experience in FBO services, marketing and training.
Who Should Attend
- FBO Customer Service Representatives (CSRs)
- Aircraft Greeters and Facilitators
- Concierge Personnel
- Schedulers and Dispatchers
- Managers and Supervisors
- Anyone involved in delivering a great customer service experience
Why You Should Attend
- Build long-term profitable customer relationships
- Set service standards & bring them to life
- Make a good first impression
- Teamwork and leadership skills
- Fuel and service invoicing
- Up-selling fuel and other services
- Conflict resolution
- Anticipate customer needs
- Customer service dos and don'ts
- Measure your organization's customer service effectiveness
- Cultural awareness
