Develop Successful FBO Customer Service Skills

    July 20, 2017
    The NATA Customer Service Representative (CSR) Certification Program returns to Chicago on August 22nd and 23rd.
    Related To:
    The previously sold-out NATA Certified CSR Program will teach attendees valuable knowledge and customer service skills in order to set the tone for successful customer services experiences. They will learn how to deal with disgruntled customers and turn a marginal customer transaction into a fulfilled client transformation.
    Session Topics will include: 
    • Building long-term profitable customer relationships.
    • Setting service standards & bringing them to life.
    • Making a good first impression.
    • Teamwork and leadership skills
    • Fuel and service invoicing.
    • Up-selling fuel and other services.
    • Conflict resolution.
    • Anticipating customer needs.
    • Customer service dos and don'ts.
    • Measuring your organization's customer service effectiveness.
    • Cultural awareness.
    Who should attend:
    • FBO Customer Service Representatives (CSRs)
    • Aircraft Greeters and Facilitators
    • Concierge Personnel
    • Schedulers and Dispatchers
    • Managers and Supervisors
    • Anyone involved in delivering a great customer service experience
    Have questions, please contact NATA at [email protected] or (202) 774-1532.