As part of its most recent growth in data collection and high-tech signage for airports nationwide, Infax announced April 4, that it launched its data control and analytics system in a pilot program at Los Angeles International Airport (LAX). In a partnership with Tooshlights, a patented smart restroom traffic management system (RTMS), Infax technology is now operating in American Airlines’ Terminal 4 restrooms, one of the airport’s busiest terminals. LAX is the first airport in the world to implement a combined Tooshlights RTMS and Infax SmartRestroom system aimed at improving the guest experience. This is part of a pilot program with plans to expand to other restrooms and terminals.
As part of LAX’s ongoing initiative to support tech innovation, the Infax integration with Tooshlights includes more than 20 smart restroom stalls, which will work similarly to parking garage lights, notifying travelers when a stall is ready to be used. Feedback data from every customer usage will be tracked and stored by Infax. Infax is solving the overcrowded and inefficient airport bathroom - reported as one of the top ten most important items to all LAX guests in 2017, according to an Airport Council International (ACI) Airport Service Quality (ASQ) Survey.
“Airports are increasingly seeking technologies that enhance the overall experience for travelers,” said Tracy Davis, vice president of sales and business development, Infax. “Clean, efficient bathrooms are a huge step towards that goal and the Infax real-time analytics feedback system helps airports like LAX with improved facilities management.”
Infax provides software solutions that improve customer experience in venues throughout the country, both in the public and private sphere. In airports, Infax uses three systems of technology:
- WinFIDS 7.0 – a software application that allows for management of real-time flight and gate data
- Engage – a digital signage technology displaying updated terminal information and relevant advertisements
- TRAX – the robust business intelligence analytics platform that allows airports to capture, analyze and manage data
“Clean and available restrooms consistently rank top of the list of what passengers want at an airport,” said Barbara Yamamoto, chief experience officer, LAWA. “One of our top priorities is delivering guests experiences that are exceptional and we are excited to implement this new technology with Infax and Tooshlights that will help us improve our guest experience.”
Infax’s SmartRestroom pilot was first adopted by Houston Airport System in 2017, providing administrators with information and analytics to respond quickly to service points and stay ahead of the demand curve even during the busiest travel seasons. It has since expanded to 7 plus airports and convention centers. Additional venues Infax operates at includes mass transit stations, courthouses, jails and other public venues. F
