A new pilot program has launched at Denver International Airport (DEN) with Baggage Airline Guest Services, Inc. (Bags) and CLEAR that allows CLEAR members to pre-book checked luggage before arriving at one of two Bags locations at DEN.
Bags currently operates DEN’s free bag check program at two locations – on 75th Avenue near the Pikes Peak Shuttle Lot and on the Transit Center near the RTD A-Line. Any passenger at DEN can use Bags’ free services and check their bags and get a boarding pass before entering the terminal.
Under the pilot program, CLEAR members can pre-book checked luggage through the Bags’ website, so their luggage tags and boarding passes are ready upon arrival at either one of the existing Bags locations. CLEAR members will drop their bags using a priority bag check lane, then can proceed to CLEAR’s existing expedited identity verification lanes at the security checkpoint.
Particularly amid the busy holiday travel season, this pilot program – which launched today and will operate for three months – will help reduce congestion at airline ticket counters and save passengers time and effort by allowing them to skip the airline check-in counter and the hassle of carrying luggage through the terminal.
“DEN is continuing to explore innovative ways to improve the passenger experience, and we’re excited to pilot this enhanced bag-check service in partnership with CLEAR and Bags,” said DEN CEO Phil Washington. “We hope this will encourage even more passengers to use our free bag check program and have a smooth airport experience.”
“When we began brainstorming this idea, CLEAR and Bags both knew the high level of customer satisfaction we currently provide our passengers. Together, this service will provide predictability of processing during luggage check-in and TSA processing, which would alleviate an occasionally challenging experience and enhance the passenger experience,” added Bags’ President Bob Miles.
“DEN shares our commitment to delivering an outstanding passenger experience, and the airport has been an important partner of ours since 2010,” said CLEAR Executive Vice President, Operations Kasra Moshkani. “This pilot builds on CLEAR’s mission to create a frictionless experience from home to gate, and we’re excited to partner with Bags to offer this new service to our members during their holiday travels.”
CLEAR has operated its signature expedited verification lanes at DEN since 2010. Members use CLEAR’s network of dedicated lanes to verify their identity with their eyes or fingers, replacing the need to take out their wallet and driver’s license. After verification, a CLEAR Ambassador escorts members through the dedicated lane and directly to TSA physical security, reducing the amount of time spent waiting in line at the security checkpoint.
Bags’ services are available to passengers flying domestically on Alaska, United, American, Spirit, Delta, and Southwest airlines. Flights to international destinations are not eligible for the bag check service. Luggage must be checked in a minimum of 90 minutes before a flight. Airline bag fees still apply and can be paid at all bag check locations. Passengers with lap infants must go to the ticket counter for the child’s boarding pass, per airline regulations.
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