TAP Air Portugal will temporarily reduce its operations given the sharp drop in demand following international travel restrictions put in place to combat to spread of the coronavirus.
“We are working on the continuity of our business, confident that we will return soon to our usual pace of activity, always focusing on the future, sustainability and growth of TAP,” said CEO Antonoaldo Neves, “We thank our employees for their commitment and sense of mission at a time as we all do our best to take care of our customers and of Portugal.”
Customers affected by flight cancellations in this period should visit refunds.flytap.com, to obtain a voucher for the total amount paid for the ticket.
Given to the high volume of calls to the airline’s Customer Service Center, TAP sincerely regrets the long wait times, and respectfully advises all customers to use the website or app.
The situation continues to be dynamic. TAP updates all information regarding the impact of the Coronavirus outbreak on its operations at https://www.flytap.com/pt-pt/ultimas-atualizacoes and asks its Customers with flights not yet canceled to consult the status of their flight before heading to the airport.
