Paradies Lagardère Successfully Launches Customer Service Technology at Ronald Reagan Washington National Airport

Paradies Lagardère launched a full Mobile Point of Sale (mPOS) tool at its Food and Beverage locations. mPOS allows servers to conduct financial transactions in place, improving the customer service experience and providing another option for busy travelers to make a full payment beyond a dedicated POS countertop. The tool also allows dining establishments to remain PCI compliant. 

The mPOS was tested at Ronald Reagan Washington National Airport (DCA) at several of Paradies Lagardère’s bars and restaurants, such as Wow Bao and Washington Pour Bar. Used during the lunch and dinner rush periods for several weeks, sales went up at Wow Bao by 10 percent and Washington Pour Bar by almost 17 percent.

“We’re committed to incorporating technology and innovation into our business operations,” said Bill Casey, senior vice president, Food and Beverage, Paradies Lagardère. “Airport travel can be stressful and harried, and tools such as the mPOS at our dining establishments not only lead to increased customer satisfaction, but increased sales as well.”

Paradies Lagardère has long worked to implement technology to help travelers in airports throughout North America. The company partners with Grab, an open platform mobile app that connects airport restaurants, retailers, and services to travelers. The largest e-commerce platform in U.S. airports, Grab allows users to explore dining menus, evaluate restaurant wait times, and place and pre-pay for meal orders all from their smartphone. Paradies Lagardère put server pager technology in its bars and restaurants, allowing customers that need an extra drink, the bill or just have a question to quickly page a server. Guest texting is also available, allowing Paradies Lagardère restaurants to let travelers know when their table is ready.