Skyxe Saskatoon Airport is proud to announce that it has been awarded the Airport Council International (ACI)’s award for the Best Airport in North America (under 2 million passengers) in 2016.
ACI utilizes the Air Service Quality (ASQ) program to benchmark passenger satisfaction at airports worldwide. “Skyxe Saskatoon Airport is committed to be the most valued airport experience in Canada,” says Stephen Maybury, president and CEO of Saskatoon Airport Authority. “After receiving the 2015 ACI award for Most Improved Airport in North America, Skyxe has continued to focus on its guests. Along with our airport partners we are dedicated to provide our guests with an outstanding level of service quality and are pleased to be acknowledged as the Best Airport in North America in 2016.” Skyxe plans to continue to build on these scores to improve key areas such as parking and other value-add terminal services.
For the second year in a row, Skyxe has also been ranked as #1 in Canada for On-Time Performance (OTP) in 2016. “Our guests have a stated departure time on their boarding pass,” says Maybury. “We work collaboratively with all of our partners to facilitate efficient operations and contribute to a positive experience at our airport”. OTP is considered leaving within 15 minutes of the scheduled departure time.
The ASQ program is the airport industry’s only global benchmarking program measuring passenger satisfaction in real time while passengers are at the airport. Implemented at over 300 airports worldwide, the ASQ program delivers an in-depth assessment of the quality of the customer service experience, including elements such as check-in; security; wayfinding; food & beverage; and more. The resulting database allows for a comprehensive analysis of the customer service experience at each participating airport.
“These airports have dedicated themselves to delivering a stellar customer experience.” noted Angela Gittens, Director General, ACI World. “Promoting a culture of continuous service improvement has become a matter of gaining competitive advantage and optimizing non-aeronautical revenue performance.”