Beasts of Burden

April 18, 2018

I’ve been fussed at!

The fusser asked, “You’re all the time telling us what you don’t like about airports—why don’t you tell us what you would like?”

Y’know, that’s a good idea.

Right now, the last beast of burden surviving in this country is the airline pax. I’d love to see that changed. Any system that makes it possible to check your bags without walking with them would be wonderful. Likewise, I’d like a way to check in for flights without walking.

Should we put check-in points outside of the terminal and thus reduce the number of walking—plodding—bag toters in the terminal?

Let’s face facts: many airline pax are older folk, and I’m one of them. It’s hard enough to get those bags into the trunk of my car—I surely don’t want to schlep them to the line for the ticket counter, then schlep then again to the line for checking baggage.

It’s high time this changed!

(BTW—Gail and I are about to fly to BOS. I hate to say it, but I’m dreading it.)

Such changes would be expensive, but (in my opinion) also profitable. Terminal space is expensive, but the outdoor changes could be placed on less expensive property.

Security issues will arise, of course, but that doesn’t mean they aren’t solvable.

I have never seen a survey on this, but I’d bet many, if not most, pax spend more money in the terminal once they get past ticketing, baggage, and TSA. I’m certain that I do. Give me a little free time in the terminal and I’ll buy some combination of mints, magazines and newspapers.

Hey, if it makes pax happier and also saves money…

Thanks for reading.

About the Author

Ralph Hood | Certified Speaking Professional

Ralph Hood is a Certified Speaking Professional who has addressed aviation groups throughout North America. A pilot since 1969, he's insured and sold airplanes at retail and distributor levels and taught aviation management for Southern Illinois University.

Ralph Hood is also an award-winning columnist (he writes for several publications), a salesman and sales manager (he sold airplanes, for crying out loud!), a teacher (he taught college-level aviation management) and a professional public speaker who has entertained and enlightened audiences from Hawaii to Spain, and from Fairbanks to Puerto Rico.

  • Certified Speaking Professional (CSP), National Speakers Association
  • Past member, National Ethics Committee, National Speakers Association
  • Past president of Alabama Speakers Association
  • Member, Alabama Aviation Hall of Fame
  • Past National Marketing Mentor, AOPA Project Pilot

Photos by Ingrid Barrentine & Joe Nicholson, Alaska Airlines