MONTREAL — Canada’s two largest airlines say artificial intelligence can be a game-changer for aviation by helping to boost revenues, pare costs and provide passengers with a more personalized travel experience.
Air Canada and WestJet are joining airlines around the world by spending undisclosed amounts of money on AI in an effort to harness technology that promises revolutionary advantages for both carriers and passengers.
Several large airlines in the U.S. and Europe have deployed AI in chatbots that respond to common passenger questions, machine learning algorithms to help automate airline operations and facial recognition to verify identification for luggage and boarding.
